Privacy Policy
Last Updated: 7/22/2025
ServPest (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and share your personal information when you interact with our website, services, and communications, including SMS messaging. By using our website or services, you consent to the data practices described in this policy.
1. Information We Collect
We collect the following types of personal information when you visit our website, fill out a contact form, schedule a service, or sign up for SMS updates:
Personal Information
- Name
- Email address
- Phone number (including mobile number)
- Address (if you request services)
- Service details and preferences
Non-Personal Information
- IP address
- Browser type and version
- Device type
- Pages viewed and referring/exit URLs
- General location (e.g., city, state based on IP)
2. How We Use Your Information
We use your information to:
- Schedule and provide pest control services
- Respond to customer inquiries or requests
- Send service confirmations and updates
- Send promotional and informational messages (with your consent)
- Improve our website and customer service
- Comply with legal or regulatory obligations
3. SMS Consent and Use
If you opt-in to receive SMS messages from ServPest:
- We may use your mobile number to send you service reminders, scheduling updates, limited-time offers, and promotional messages.
- Your phone number will never be sold, rented, or shared with third parties for their marketing purposes.
- Message and data rates may apply. Frequency of messages will vary depending on your interaction with our services.
- You may opt out of SMS communications at any time by replying “STOP” to any message.
4. How We Share Your Information
ServPest does not sell or rent your personal information.
We only share your information in the following circumstances:
- With trusted service providers that help us operate our website or business (e.g., website hosting, email/SMS communication platforms), under strict confidentiality agreements
- When required by law or legal process
- To protect rights and safety, such as preventing fraud or abuse
5. Cookies and Tracking
Our website uses cookies and similar tracking technologies to improve user experience, analyze site performance, and help us understand visitor behavior. You can control the use of cookies through your browser settings.
6. Data Security
We implement industry-standard security practices to protect your personal information from unauthorized access, disclosure, or misuse. However, no method of transmission over the internet is 100% secure.
7. Your Rights and Choices
You have the right to:
- Access the personal information we have about you
- Correct or update your information
- Request deletion of your data (subject to any legal retention requirements)
- Opt-out of email or SMS marketing at any time
To make any of these requests, contact us at info@servpest.com.
8. Children’s Privacy
Our services are not directed to children under the age of 13, and we do not knowingly collect personal information from children.
9. External Links
Our website may contain links to third-party websites. We are not responsible for their content or privacy practices. Please review the privacy policies of those sites before providing them with your information.
10. Changes to This Privacy Policy
We may update this policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date. Your continued use of our website or services after such changes constitutes your acceptance of the revised policy.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your information, please contact us:
ServPest
Email: info@servpest.com
Phone: (508) 815-4842
Website: https://servpest.com